VoIP Telephone Services & UCaaS
Services
Telephony Services
Voicemail with
Speech-to-Text Transcription
IVR Call Menus &
Dial by Name Directories
Ring Groups &
Hunt Groups
Announcement
Paging
Mobile Smartphone
Softphone App
White Labeling with
Custom Phone Screen Logos
Time of Day
Call Routing
Optional Call Recording
for Quality Assurance
On-Hold Music
Call Parking
Call Queues
Email Fax
Frequently Asked Questions (FAQ)
If you’re not familiar with the terminology, a PBX is the central hub that controls a business phone system and is responsible for things like routing calls between extensions, ring groups, call transfers, voicemail, IVR call tree menus, hold music, etc. Old analog PBX systems consisted of heavy, large equipment that was mounted in a network closet with analog wiring connections to the phones in the building. Modern VoIP telephones replace PBX equipment with software and replace analog wiring with a computer network.
FYI utilizes a PBX that is software based and does not require bulky hardware. Additionally, FYI will host your PBX software for you in our state-of-the-art datacenter facilities. We provide continual uptime via highly available servers that are clustered, multiple backbone Internet providers, and generator backup power, all in a secure data center facility. With traditional PBX systems or self-hosted VoIP PBX systems, if your facilities lose power, your telephone system goes offline and callers receive a busy signal. With FYI, your mobile softphone app and remote teleworker desk phones will continue to operate during an outage, allowing users to continue receiving incoming calls and voicemails.
